INTRODUCTION. Welcome to quantumlegalsupport.com. These terms and conditions (“Terms of Use”) will govern your use of this site (the “Site”) and your interaction with any Legal Assistant or Service Provider, both of which terms are defined below.
DEFINED TERMS
The Site is operated by Quantum Legal Support (together with any subsidiaries, affiliates, employees, and agents and their respective successors and assigns, “Quantum Legal Support” or “we”). Here, any user (“you”) can open an account (an “Account”) and have an assistant (a “Legal Assistant”) assigned to you, to help you with certain paralegal, administrative, litigation support projects. These projects may include helping you find and engage third parties (“Service Providers”) to perform certain services such as legal services, travel services, court reporting, or document retrieval services. Both kinds of help will be referred to here as the “Services.” The Services include:
- Drafting pleadings and discovery
- E-filing
- Legal research
- Trial preparation
- Document and exhibit preparation
- Document formatting and proofing
- Data entry
- Bookkeeping
- Contact list organization and management
- Internet and public database research
- Calendar management
- Meeting scheduling and coordination
- Drafting emails and correspondence
- Share drive organization
- Preparing requests for reimbursement
- Making travel arrangements, including airfare, hotels, and rental cars
- Preparing invoices
- Researching events and activities
- Project management
Quantum Legal Support works on both a project basis and a subscription basis in increments of thirty (30) days or, in certain cases, a custom period to which You and Quantum Legal Support agree in writing (each, a “Subscription Period”). You subscribe to a plan (your “Subscription”) that entitles you to a Legal Assistant’s services for a set number of hours during each Subscription Period (“Service Hours”). Examples of Quantum Legal Support’s plan include plans of 5 hours per month, 10 hours per month, 15 hours per month, 30 hours per month, and 50 hours per month.
- The fee for your subscription (your “Subscription Fee”) is based on the number of Service Hours you are entitled to receive from your Legal Assistant during each Subscription Period.
- You will pay your Subscription Fee by giving us a credit card, which will be your “Card on File.” You may change the Card on File at any time by emailing Quantum Legal Support.
- When you ask for Services, you submit a “Service Request” by contacting your Legal Assistant (See section below called “Contacting Your Legal Assistant”). While our Legal Assistants can fulfill many Service Requests by themselves, some Service Requests may require the assistance of a Service Provider. For example, a Legal Assistant may schedule a package for pick up and mailing with the assistance of a courier. As another example, the Legal Assistant may provide bookkeeping assistance, but require access to bookkeeping software offered by a Service Provider. In these examples, the courier may charge a fee for shipping the package and the software provider may charge a monthly fee for using the software. Fees that Service Providers charge for their services are “Service Provider Fees.” Service Provider Fees are separate from and in addition to your Subscription Fee. (See section below called “Service Provider Fees.”)
ELIGIBILITY FOR SERVICES
- You must be at least 18 (eighteen) years old in order to open an Account and have Services provided to you. If you open an Account and we determine that you are not eighteen years old, we may terminate your Account immediately.
TERM, RENEWAL, AND TERMINATION
- Once you have opened an Account, chosen your Subscription, and provided a Card on File to pay your Subscription Fee, and your Card on File has cleared through our credit-card processor, we will notify you and assign you a Legal Assistant and your Subscription will start to run.
- Your Subscription will automatically renew on the last day of each Subscription Period unless you tell us before that date that you want to terminate your Subscription or unless we terminate your Account as provided in these Terms of Use. Once we have charged your Card on File for a new Subscription Period, we will not issue a refund.
- If you want to terminate your Subscription, you must notify us by emailing your Legal Assistant. Your Legal Assistant is the Quantum Legal Support representative to serve as the main contact for any issues that arise from the Services.
- If you have any issues with your Legal Assistant, please send an email to paralegal911@outlook.com.
- If you do terminate your Subscription, the termination will be effective on the last day of the Subscription Period during which you gave us notice of your wish to terminate your Subscription. Until then, if you have Service Hours left for that Subscription Period, you may continue to use the Services until the end of that Subscription Period.
- We reserve the right, in our sole discretion, to terminate any Account, assist law enforcement in the prosecution of criminal liability, and/or assert a civil or criminal legal action on account of use of the Site that we reasonably believe is or might be in violation of these Terms of Use or any applicable law, order or regulation.
CONTACTING YOUR LEGAL ASSISTANT
- Once we have assigned you a Legal Assistant, you will receive an e-mail from your Legal Assistant with his or her contact information. You may submit requests to your Legal Assistant using the Legal Assistant’s contact information or through a request made via the Site.
CONSENT TO E-MAIL AND PHONE COMMUNICATIONS
- You consent to receive e-mails at the e-mail address you provide to us in your Account (i) from your Legal Assistant about your Service Requests, arrangements for Services, and the performance of and payment for Services, (ii) from Service Providers whom we recommend to you for the purpose of having them provide Services to you that you have requested with respect to arrangements for such Services and the performance of and payment for such Services, and (iii) from us about aspects of the Site and the Services that may be of interest to you.
- You consent to receive phone calls at the phone number you provide to us in your Account (i) from your Legal Assistant about your Service Requests, arrangements for Services, and the performance of and payment for Services, and (ii) from Service Providers whom we recommend to you, for the purpose of having them provide Services to you that you have requested and with respect to arrangements for such Services and the performance of and payment for such Services.
CHARGES AND PAYMENT
Subscription Fees
- We will charge the Card on File for your Subscription Fee for each new Subscription Period unless and until you notify us in writing that you wish to terminate your Subscription or you change the terms of your Subscription.
- If we change the Subscription Fee for your Subscription, we will notify you in writing at the email address you provided upon initial hire. If that happens, unless you notify us in writing that you wish to terminate your Subscription (as provided above), we will charge the Card on File, and you will be obligated to pay, the increased Subscription Fee.
Service Provider Fees
- SERVICE PROVIDER FEES ARE SEPARATE FROM AND IN ADDITION TO YOUR SUBSCRIPTION FEE.
- Some Service Providers will require payment of Service Provider Fees in advance. Others will bill you after the Services have been completed.
- If you approve a purchase, your Legal Assistant will use the Card on File to pay for any Service Provider Fees.
SERVICE HOURS
- Service Hours work on a month-by-month basis. If you don’t use all of your Service Hours during a particular Subscription Period, those Service Hours will expire. You cannot carry unused Service Hours over to the next Subscription Period.
- If you have any good-faith reason not to want to work with a particular Service Provider that Quantum Legal Support proposes to use, you can request that your Legal Assistant locate an alternative Service Provider, but the time spent locating the Service Provider that you rejected and the time spent locating a new Service Provider will be charged against your Service Hours for that Subscription Period.
LIMITATION ON SCOPE OF SERVICES
- Your Quantum Legal Support paralegal or legal assistant (“Legal Assistant”) will provide any Services that you request that can be performed remotely, such as database management, writing correspondence, looking for information, EXCEPT FOR any professional services such as legal services, financial services, or tax preparation services. THE SERVICES DO NOT INCLUDE THE ANY LEGAL, FINANCIAL, MEDICAL OR OTHER PROFESSIONAL ADVICE OR SERVICES.
- ANY ADVICE THAT A VIRTUAL ASSISTANT OR ANY OTHER QUANTUM LEGAL SUPPORT REPRESENTATIVE MAY OFFER IN THE COURSE OF PROVIDING SERVICES DOES NOT CONSTITUTE AND IS NOT INTENDED TO REPLACE OR SUBSTITUTE FOR ANY LEGAL, FINANCIAL, MEDICAL, OR OTHER PROFESSIONAL ADVICE.
- Quantum Legal Support will only provide paralegal services where such services are under the supervision of an attorney.
- Any Services that need to be performed by Quantum Legal Support, or your approved Service Providers that will be billed to Quantum Legal Support, will be charged by Quantum Legal Support to your credit card.
- Your Legal Assistant may not and will not engage or help you engage directly or indirectly in any illegal, fraudulent, or immoral activity or in the pursuit of information about activities that reasonably can be considered illegal, fraudulent or immoral, which includes, without limitation, the infringement of anyone else’s proprietary or personal rights.
- Your Legal Assistant may not and will not disclose to you any information about any other user of the Site or the Services.
PROHIBITION ON SOLICITING YOUR LEGAL ASSISTANT
- Quantum Legal Support has made substantial investments in recruiting, training and pairing you with your Legal Assistant. For this reason, in using our service, you agree that during the time in which you use the Services and for a period of 12 months immediately following the termination of the Services, you will not directly or indirectly retain the services of any Legal Assistant supplied by Quantum Legal Support other than by these Terms of Use. Should your solicitation be a substantial factor resulting in the Legal Assistant leaving Quantum Legal Support and providing services to you through any other arrangement, you agree to pay Quantum Legal Support as liquidated damages reasonably calculated to compensate Quantum Legal Support for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of the undiscounted value of Your most recently paid Subscription Fee.
LIMITATIONS ON USE OF THE SITE
You may not:
- Circumvent, disable or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any Site Content or enforce limitations on use of the Site.
- Transmit to the Site or to your Legal Assistant any viruses, malware, worms, or any computer code designed to damage, improperly obtain information from, or modify the Site.
- Transmit to the Site or to your Legal Assistant any pornographic, obscene, or defamatory material or any material that violates a person’s right to privacy or right of publicity.
INTERACTION AND DISPUTES WITH SERVICE PROVIDERS; RELEASE
- You are solely responsible for your communication and interaction with any Service Provider. Use your common sense.
- If there is a dispute between you and any Service Provider, even though your Legal Assistant may try to help resolve it, Quantum Legal Support is under no obligation to become involved.
- You hereby release Quantum Legal Support, its subsidiaries and affiliates, and their officers, employees, agents, and successors in interest from claims, demands, and damages (actual and consequential) of every kind or nature, including death, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or the Site.
REPRESENTATIONS AND WARRANTIES
- You represent and warrant that you have the right, authority, and capacity to enter into and abide by these Terms of Use and that all information that you provide in your Account and all information that you provide to your Legal Assistant in connection with requesting Services will be accurate and complete and will not violate any third party’s rights.
- DISCLAIMER OF WARRANTIES. THE SITE IS MADE AVAILABLE TO YOU “AS IS.” TO THE FULL EXTENT PERMITTED BY APPLICABLE LAW, QUANTUM LEGAL SUPPORT EXPRESSLY DISCLAIMS AND DOES NOT MAKE ANY PROMISE, REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED (i) ABOUT THE ACCURACY, ADEQUACY, COMPLETENESS, TIMELINESS, SAFETY, OR RELIABILITY OF ANY INFORMATION, SERVICES OR GOODS THAT ANY LEGAL ASSISTANT OR ANY SERVICE PROVIDER MAY PROVIDE; (ii) ABOUT THE SAFETY OR SUITABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF ANY SERVICES PROVIDED OR GOODS PROCURED BY OR THROUGH ANY LEGAL ASSISTANT OR ANY SERVICE PROVIDER; (iii) THAT ANY SERVICES PROVIDED OR GOODS PROCURED WILL NOT INFRINGE THE COPYRIGHT, TRADEMARK, PATENT, TRADE SECRET OR OTHER PROPRIETARY RIGHTS OF ANY THIRD PARTY OR INFRINGE ANY THIRD PARTY’S RIGHT OF PRIVACY OR PUBLICITY; (iv) ABOUT THE PRIVACY OR SECURITY PRACTICES OR SYSTEMS OF ANY SERVICE PROVIDER; OR (v) THAT THERE IS NO LOWER OR BETTER PRICE OR DEAL FOR ANY SERVICES PROVIDED OR GOODS PROCURED THROUGH ANY LEGAL ASSISTANT OR ANY SERVICE PROVIDER. Some jurisdictions do not allow the disclaimer of implied warranties, so some of the foregoing disclaimers may not apply to you insofar as they relate to implied warranties.
INDEMNITY
- You will indemnify and hold harmless Quantum Legal Support and its subsidiaries, affiliates, officers, agents, and other partners and employees (the “Quantum Legal Support Indemnified Parties”) from any losses, liabilities, fees, and expenses, including reasonable attorney’s fees (collectively, “Losses”) that any Quantum Legal Support Indemnified party may incur as a result of your use of the Site or the Services, including, without limitation, any claim arising from your breach of these Terms of Use and your breach of your representations and warranties set forth above. This obligation will survive termination of this Agreement, which means that even after you stop using the Site, you will still be bound.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES WILL QUANTUM LEGAL SUPPORT OR ANY OF ITS SUBSIDIARIES OR AFFILIATES, EMPLOYEES, AGENTS OR REPRESENTATIVES BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (EVEN IF QUANTUM LEGAL SUPPORT OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM ANY ASPECT OF YOUR USE OF THE SITE, ANY LEGAL ASSISTANT, OR ANY SERVICES, WHETHER THE DAMAGES ARISE FROM (i) USE OR MISUSE OF THE SITE, (ii) YOUR INABILITY TO USE THE SITE, (iii) THE INTERRUPTION, SUSPENSION, MODIFICATION, ALTERATION, OR TERMINATION OF THE SITE, (iv) ANY INFORMATION, SERVICES OR PRODUCTS YOU RECEIVE OR USE THROUGH THE SITE, THROUGH YOUR INTERACTION WITH ANY LEGAL ASSISTANT OR ANY SERVICE PROVIDER, OR AS A RESULT OF THE SERVICES, INCLUDING, WITHOUT LIMITATION, ANY INFORMATION, SERVICES OR PRODUCTS THAT MAY BE PROVIDED TO YOU BY ANY SERVICE PROVIDER, (v) A SERVICE PROVIDER’S FAILURE TO PROVIDE ADEQUATE PRIVACY OR SECURITY WITH RESPECT TO YOUR CREDIT CARD OR OTHER PERSONALLY IDENTIFYING INFORMATION, (vi) THE ACTION OR FAILURE TO ACT OF ANY LEGAL ASSISTANT, QUANTUM LEGAL SUPPORT REPRESENTATIVE, OR SERVICE PROVIDER, OR (vii) ANY INFORMATION OR ADVICE RECEIVED THROUGH OR ADVERTISED IN CONNECTION WITH THE SITE OR ANY LINKS ON THE SITE. THESE LIMITATIONS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW. In some jurisdictions, limitations of liability are not permitted, so some of the foregoing limitations may not apply to you.
GOVERNING LAW, JURISDICTION, AND TIME LIMIT ON CLAIMS
- You agree that: (i) the Site shall be deemed solely based in Texas; and (ii) the Site shall be deemed a passive Site that does not give rise to personal jurisdiction over Quantum Legal Support, either specific or general, in jurisdictions other than Texas. If you have any dispute with us, the dispute will be governed by the laws of the State of Texas without regard to its conflict of law provisions. You hereby submit to personal jurisdiction by and venue in the state and federal courts of Houston, Texas. Regardless of any statute or law to the contrary, you agree that any claim or cause of action arising out of or related to use of the Site or the Terms of Use must be filed within one (1) year after such claim or cause of action arose, or it will be forever barred.
ADDITIONAL TERMS
- Our failure to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. If a court of competent jurisdiction holds any provision of the Terms of Use invalid, the court should try to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Use will remain in full force and effect.
CHANGES TO TERMS
- If we change these Terms of Use, we will notify you either by e-mail or by an announcement that will show up on the home page of the Site.
These Terms of Use were last updated on January 24, 2024.